Payments & Safety

  • Absolutely. We prioritize your financial safety and employ industry-leading security measures to protect your data.

    1. Encryption: All payments are secured using industry-standard Secure Socket Layer (SSL) encryption and processed via certified payment gateways.
    2. PCI Compliance: Our payment systems are compliant with the Payment Card Industry Data Security Standard (PCI DSS).
    3. No Storage: NovaNomade does not store or retain your credit card numbers or sensitive financial details on our servers. This information is handled securely by our external payment processors.

    For further information regarding your data, security disclaimers, and legal liability, please refer to our Privacy Policy and our Terms of Service.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • You can find comprehensive details regarding all accepted payment methods, our currency conversion fees, security measures (SSL encryption), and billing procedures on our dedicated Payment Policy page.

  • We accept a wide range of secure payment methods to ensure a smooth checkout experience, including:

    • Credit & Debit Cards: Visa, MasterCard, Maestro, and American Express.
    • Digital Wallets: Apple Pay and Google Pay.
    • External Processors: PayPal.

    All payment methods are secured via SSL encryption. You can find full details regarding billing currency and conversion fees on our official Payment Policy.

Shipping & Delivery

  • The total delivery time consists of two components: handling time and transit time.

    1. Handling Time: We process your order within 1 to 3 business days (Monday–Friday) after payment verification. Our daily order cut-off time is 17:00 (5:00 PM GMT+01:00 Amsterdam).
    2. Transit Time: The actual shipping time typically takes 8 to 10 business days.

    This results in a Total Estimated Delivery Time of 9 to 13 business days.

    You will receive a tracking code via email once your order has been dispatched. For complete details on shipping destinations, partners, and customs, please visit our official Shipping Policy page.

  • We offer Free Standard Shipping on all orders to Germany, Austria, Switzerland, the United Kingdom, and Australia. There are no hidden shipping fees at checkout.

    For full details, please refer to our Shipping Policy.

  • Yes! We offer Free Shipping on all orders.

  • Yes, we ship to a selection of international markets. We currently support shipping to the following countries:

    • Germany
    • Austria
    • Switzerland
    • United Kingdom
    • Australia

    For full details regarding delivery times, shipping costs (free on all orders), and customs information, please consult our official Shipping Policy.

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • Yes, we offer refunds on products returned within 30 days of receipt.

    To be eligible, items must be unused, in their original packaging, and in resalable condition. Once we receive and inspect your returned item, we process your refund to the original payment method within 14 days.

    We also offer a full refund or replacement if the item you received is defective, damaged, or incorrect, in which case we cover all return shipping costs.

    For full instructions and conditions, please review our Refund Policy.

  • You can ask for a refund and initiate a return within 30 days starting from the day you received your item (30 days of receipt).

    This 30-day period gives you ample time to inspect your purchase and decide if you wish to keep it.

    To start the return process, please contact us via email or our contact form, as outlined in our Refund Policy.

  • You are eligible for a full refund of the product price in all return scenarios, as we do not charge any restocking fees. The only variable is the cost of return shipping:

    1. Faulty, Damaged, or Incorrect Items: You will receive a full refund of the product price and we will cover all return shipping costs.
    2. Change of Mind Returns: You will receive a full refund of the product price. However, the cost of return shipping is the responsibility of the customer.

    Once processed, the refund will be issued to your original payment method. For more details, please see our Refund Policy.

  • Although we currently offer free shipping on all orders, the rules for return shipping costs remain consistent, depending on the reason for the return:

    1. If the Product is Faulty or Incorrect: If the item is defective, damaged, or incorrect due to our error, NovaNomade will cover all return shipping costs. You will not incur any extra fees.
    2. If the Customer Changes Their Mind: If you return the item because you changed your mind, the size or style does not suit you, or you simply no longer want the product, the return shipping costs are the responsibility of the customer.

    In both cases, you will receive a full refund for the product price, as we do not charge restocking fees. For complete details, please refer to the Refund Policy.

  • The cost for returning the item depends on the reason for the return:

    1. For Returns Due to Fault or Error: If the item you received is defective, damaged, or incorrect due to our error, NovaNomade will cover all return shipping costs.
    2. For Returns Due to Change of Mind: If you return the item because you have changed your mind (e.g., size, style, or preference), the return shipping costs are the responsibility of the customer.

    In either case, you will receive a full refund for the product price, as we do not charge restocking fees. For full details on our return process, please see our Refund Policy.